Last updated: January 2026
A £25 deposit is required to confirm all bookings. This deposit is fully deducted from your final invoice — you pay nothing extra.
By completing a booking and paying the deposit, you confirm that you have read, understood and agree to these Terms & Conditions.
We understand that plans change. Our cancellation policy is as follows:
To cancel or reschedule, please call us on 07771 991821 or email info@vsgroupltd.co.uk as soon as possible.
VS Group Ltd agrees to provide the agreed cleaning services at the agreed time. We reserve the right to decline service if access is not possible or if the property presents a health or safety hazard. In such cases, the deposit will be refunded.
If you are unsatisfied with the result of your clean, please notify us within 24 hours of service completion. We will return within 72 hours to remedy any issues, free of charge. This guarantee applies to the specific areas and tasks agreed at the time of booking.
You are responsible for ensuring our team has safe, clear access to the property at the agreed time. If access cannot be gained and we have not been notified at least 24 hours in advance, the deposit will be forfeited.
VS Group Ltd carries full public liability insurance for every clean we undertake. Claims for accidental damage must be reported to us within 24 hours of service completion. We are not liable for any pre-existing damage or wear.
The £25 booking deposit is taken securely via Stripe at the time of booking. The remaining balance is due on completion of the clean and can be paid by cash, bank transfer or card. All prices quoted are inclusive of VAT where applicable.
For any queries regarding these terms, please contact us at info@vsgroupltd.co.uk or call 07771 991821.